Amazon Fire Stick Warranty In 2022 (Claims + What‘s Covered)
The Amazon Fire TV Stick is a convenient and affordable way to stream movies, shows, and more on your TV. With access to popular streaming services like Netflix, Hulu, Disney+, and Prime Video, the Fire Stick makes it easy to enjoy endless entertainment.
But like any electronic device, the Fire Stick may occasionally have technical issues or fail over time. That‘s where the warranty comes in handy.
In this complete guide, we‘ll cover everything you need to know about the Amazon Fire Stick warranty, including:
- What is covered by the standard 1-year warranty
- How to file a warranty claim with Amazon
- The warranty claim process and potential resolutions
- Extended protection plans you can purchase
- What is covered by SquareTrade and other third-party warranties
- Tips to keep your Fire Stick working smoothly
Let‘s dive in so you fully understand your warranty coverage as a Fire Stick owner.
What Is The Amazon Fire Stick Warranty In 2022?
The Amazon Fire TV Stick comes with a 1-year limited warranty included with purchase. This warranty covers defects in materials and workmanship under normal use during the 1-year period.
This means if your Fire Stick stops functioning properly due to an internal hardware issue or manufacturing defect within the first year of ownership, you can file a warranty claim with Amazon to have it repaired or replaced at no additional cost.
The 1-year limited warranty applies to both new and refurbished Fire Stick models purchased from Amazon. The coverage begins on the original purchase date, whether you buy directly from Amazon or from an authorized third-party Amazon retailer.
This standard warranty is valid in the United States. Availability may vary for other regions.
What Is Covered By The Amazon Fire Stick Warranty?
The Fire Stick‘s 1-year limited warranty specifically covers defects relating to:
Materials – Issues caused by faulty materials used in the manufacturing of the product. For example, part of the outer plastic casing cracks or splits under normal use.
Workmanship – Problems resulting from improper assembly or construction of the product. For instance, internal components come loose or stop functioning as intended due to poor manufacturing quality.
Functionality – The Fire Stick fails to operate as described and intended under normal use conditions. For example, you‘re unable to stream content or navigate the interface due to internal hardware or software issues.
Issues covered under the warranty may include:
- Device won‘t power on
- Remote not connecting/syncing
- Inability to connect to WiFi
- Distorted or flickering picture
- No sound/audio cutting out
- Overheating
- Software/interface crashes or freezing
- Faulty HDMI connector
- Defective power cord or adapter
The warranty does NOT cover:
- Physical damage caused by drops, spills, power surges, etc.
- Damage from misuse, abuse, or unauthorized repairs
- Normal wear and tear over time
- Bricking or damage from rooting/jailbreaking
- Lost or stolen devices
So if your Fire Stick stops working properly due to standard use and there are no signs of physical damage or unauthorized modifications, the issue will likely be covered by the 1-year warranty.
How Do You File A Warranty Claim On Your Amazon Fire Stick?
Filing a warranty claim on your malfunctioning Amazon Fire TV Stick is quick and straightforward. Here is the step-by-step process:
Login to your Amazon account – Go to Amazon.com and login to the account used to purchase the Fire Stick.
Access Online Return Center – Once logged in, click “Returns & Orders” at the top and select “Online Return Center.”
Select item – Find the problematic Fire Stick order and click “Return Items.”
Choose reason – Select the “Defective” reason for return.
Provide details – Amazon will ask you to describe the issue in more detail. Provide information on exactly what’s wrong with the device and note it’s within the 1-year warranty period.
Print shipping label – Amazon will email you a prepaid return shipping label to print out.
Return device – Place the malfunctioning Fire Stick in its original packaging if possible and ship it back to Amazon using the provided label.
Once Amazon receives your defective device, they will inspect it and verify if the issue is covered under warranty based on the details you provided.
Make sure to back up any data or content you want to save before sending back the Fire Stick, as you likely won‘t get the same physical device returned to you after a warranty claim.
How Does Amazon Handle Fire Stick Warranty Claims?
After you return your defective Fire Stick, here’s how Amazon will handle the warranty claim:
Inspection – Amazon will thoroughly inspect the device to diagnose the issue and confirm it is covered by the warranty.
Resolution – If approved, Amazon will resolve your claim in one of three ways:
Repair – Amazon will fix the issue using new or refurbished replacement parts. For example, they may replace a faulty HDMI connector.
Replace – Amazon will send you a brand new or refurbished Fire Stick as a whole replacement.
Refund – In some cases, Amazon may provide a full or partial refund for the defective Fire Stick instead of a replacement.
Return shipment – Your repaired or replacement Fire Stick will be shipped back to you at no additional cost.
Limited warranty – Any replacement Fire Stick comes with a new 1-year limited warranty from the date you receive it. So you‘ll have a fresh warranty timeline.
Typically, it takes 7-10 business days from the time Amazon receives your defective device until a new/repaired device is shipped back to you after an approved warranty claim.
Can You Buy Additional Protection For Your Amazon Fire Stick?
Amazon‘s standard 1-year limited warranty provides decent protection against defects. But if you want coverage for additional years or FULL protection against ANY damage, you can buy an extended warranty.
The most popular extended warranty option for Fire Sticks is offered by SquareTrade. Prices typically range from $4.99 – $9.99 for 2-3 years of additional coverage.
Benefits of SquareTrade warranties include:
- Covers mechanical and electrical failures from normal use
- Protects against device malfunctions after the 1-year mark
- Covers accidents like drops, spills, power surges
- No deductibles or hidden fees
- Fully transferable if you sell/gift the device
- 24/7 support and hassle-free claims
You can purchase a SquareTrade extended warranty within 90 days of buying your Fire Stick. Amazon often offers discounted pricing for device protection plans.
Other reputable third-party warranty companies like Asurion and Allstate also offer extended coverage for Fire Sticks beyond the standard 1-year warranty.
What Is Included In The SquareTrade Warranty Plan For Fire Sticks?
Here is a detailed overview of what SquareTrade‘s extended warranty plans for the Fire Stick cover:
Length of Coverage
- 2 years total from original purchase date
- 3 years total from original purchase date
What‘s Covered
Mechanical and electrical failures during normal use not covered by the manufacturer‘s warranty
Defects in materials or workmanship
Power surges that damage the unit
Cracked screens from drops
Accidental spills
Any other accidental damage (2-3 year plan only)
Benefits
Fast repairs or replacements – new/refurbished unit shipped quickly after claim approval
Free return shipping – prepaid label provided
Access to helpful US-based customer support
Easy claims process – file via online form or phone
No deductibles or service fees
What‘s Not Covered
Intentional damage or abuse
Theft or mysterious disappearance
Normal wear and tear
Cosmetic damage that doesn‘t affect function
Loss of data, software or files
Consequential damages
As you can see, SquareTrade warranties provide excellent value for their low cost. The coverage goes well beyond the standard 1-year Amazon warranty.
Tips To Extend The Life Of Your Amazon Fire Stick
Here are some useful tips to keep your Fire Stick working smoothly beyond just warranty coverage:
Keep the device away from moisture, high humidity, and extreme temperatures.
Avoid placing anything heavy on top of the Fire Stick to prevent damage.
Use a surge protector to avoid electrical damage from power spikes.
Disconnect devices and shut down properly to prevent data or software corruption.
Store Fire Stick carefully if not in regular use to prevent dust buildup or physical damage.
Perform periodic system resets and updates to improve performance.
Don‘t overload the device‘s internal storage capacity.
Gently clean outer casing with a microfiber cloth to avoid dirt buildup.
By following these best practices, you can minimize problems and get the longest lifespan out of your Amazon Fire TV Stick. But it‘s reassuring to know you have a solid 1-year warranty as a safety net if any issues do creep up.
Conclusion
The Amazon Fire TV Stick‘s 1-year limited warranty provides valuable peace of mind against defects in materials and workmanship. Within the first year of ownership, you can get a replacement or repair for any manufacturing issues that arise during normal use.
Filing a warranty claim with Amazon is straightforward – just return the malfunctioning device and provide details on what went wrong. Amazon will diagnose the problem and send a repaired or brand new Fire Stick if the issue falls under the warranty‘s coverage guidelines.
For continued protection after the 1-year mark, purchasing an extended warranty through SquareTrade is highly recommended. The additional coverage at low cost is worthwhile to avoid paying full price for a replacement Fire Stick down the road.
Knowing exactly what is and isn‘t covered under the Fire Stick‘s warranty gives you confidence in your purchase. Don‘t hesitate to file a claim with Amazon if anything goes wrong with your device during the first year.