Amazon Order Says Delivered But is Not Received in 2022? An Amazon Seller‘s Guide
As an Amazon seller, few things are more frustrating than seeing "delivered" next to an order in your Seller Central dashboard, only for your buyer to report they never received their item. Delivery issues can quickly sink your seller account – between refunds, negative reviews, and increased contacts, undelivered orders take a heavy toll.
In this comprehensive guide, we‘ll cover all the reasons for missing Amazon deliveries from a seller‘s perspective, steps you can take to limit delivery problems, and how to deal with issues when they arise to keep your seller account healthy.
Why You Might See "Delivered" For Orders That Never Arrive
As an experienced Amazon seller, I‘ve seen all kinds of delivery mishaps that result in confused customers and lost revenue:
Early scans. During peak, carriers often pre-scan packages to meet quotas. This makes them appear delivered earlier than they are.
Misdeliveries. With millions of packages, carriers make mistakes and deliver to the wrong address.
Porch piracy. As more people shop online, more packages are stolen right off doorsteps before customers return home.
Damaged in transit. Bad weather or rough handling can damage items so they can‘t be delivered.
Returned to seller. If customers don‘t respond to delivery notices quickly enough, carriers return undeliverable packages to the sender.
*Just how often do delivery issues happen on Amazon? Here are some stats:
15% of Amazon merchants surveyed have over 5% of shipments resulting in claims or chargebacks (Bloomberry survey)
13% of Amazon sellers say more than 10% of orders have delivery problems (Jungle Scout)