Does Walmart Have Scan and Go In 2023? Yes, Here‘s How It Works
The short answer is yes, Walmart stores do offer a Scan & Go mobile checkout feature in 2023 – but only for Walmart+ members. As an ecommerce seller, I was curious to try Walmart‘s Scan & Go app. Overall I found it a useful time-saving perk with some limitations. In this comprehensive guide, I‘ll share my experiences using Scan & Go for checkout, along with tips to maximize the benefits as a shopper or seller.
A Quick Primer – What is Walmart Scan & Go?
For those unfamiliar, Walmart Scan & Go allows shoppers to scan product barcodes on a smartphone app and skip the trip through a regular checkout lane. Instead, you simply scan a QR code at a self-checkout kiosk to pay for your purchases. Walmart+ members get early access to test the latest innovations like Scan & Go.
Here are the key steps to use Scan & Go:
- Download the Walmart app and log in to your Walmart+ account
- Tap "Scan & Go" when entering the store to open the scanner
- Scan each product‘s barcode before placing in your cart
- Pay at a self-checkout kiosk by scanning the app‘s QR code
Easy enough in theory – but how does this tech perform in the real world?
My Experience Using Scan & Go as a Shopper
As a longtime ecommerce seller, I was eager to test Walmart‘s Scan & Go app during a recent grocery run to evaluate the pros and cons firsthand.
Overall, it was a fairly quick and seamless experience for my basic shopping trip. I found Scan & Go easy to set up, intuitive to use, and faster than waiting in a regular checkout line.
However, there were a few hiccups:
- Produce had to be weighed separately at a produce scale station before I could scan the barcode in the app. Minor hassle.
- The app froze once, requiring a quick reboot. Annoying but rare.
- Checkout was slightly slower than expected since I had to wait for the self-checkout area to clear. Still quicker than a full-service line.
Besides those small issues, I was in and out far faster by scanning as I shopped. Based on my experience, I‘d estimate using Scan & Go saved me at least 30% of time spent in line.
However, results may vary for different shopping trips. Here are some key factors that impact time savings:
Scan & Go Time Savings Factors | Impact |
---|---|
Products purchased | Weighed produce and alcohol slow it down |
Familiarity with app | First-time learning curve |
Crowds/lines | Varies depending on store traffic |
App performance | Buggy app can hinder process |
Still, in most cases, the consensus seems to be Scan & Go does in fact save time compared to traditional checkout. One study found shoppers save an average of 65% of time spent in line.
Maximizing Efficiency with Scan & Go
Through my trials, I discovered some tips and tricks to streamline the process to maximize time savings as a Scan & Go user:
Do prep work for produce: Weigh bulk produce like grapes at a scale before scanning to speed up app checkout.
Batch scan items: Scan a few items at once while browsing instead of scanning each item individually.
Know alcohol policies: Be ready to show ID and finalize alcohol purchases separately.
Have payment ready: Get your payment method queued up in the app ahead of checkout.
Use Scan & Go for big trips: Avoid long lines during major stock-up shops when regular lines are biggest.
Learn shortcuts: Get to know the app interface to speed up scanning and fixes for glitches.
Shop at off-peak hours: Avoid crowds by shopping at less busy times when store traffic is light.
With some practice, I was able to shave more time off my checkout process as I got the hang of the Scan & Go flow.
How Scan & Go Benefits Shoppers and Sellers
Scan & Go and other mobile checkout technologies offer a number of benefits beyond just time savings:
For shoppers:
- Avoid lines and congestion in stores
- Provides contactless payment
- Makes shopping faster and more convenient
- Gives access to purchase data and receipts
For sellers:
- Provides insights into consumer behavior
- Opens opportunities for targeted promotions
- Streamlines returns and order tracking
- Allows direct customer communication
As checkout evolves, mobile technologies like Scan & Go will enable retailers to provide more personalized, seamless experiences. Frictionless shopping is the future.
For sellers specifically, Scan & Go data unlocks valuable opportunities to directly engage shoppers during the purchase process via app. As adoption grows, Scan & Go promises to be a game changer.
Potential Drawbacks and Limitations
However, it‘s not all sunshine and rainbows. Scan & Go does come with some downsides that impact the user experience:
App glitches – Like any technology, apps can be buggy. Scan & Go errors require user troubleshooting or staff help to resolve.
Learning curve – First-time users often take awhile to get used to scanning each item, slowing them down.
Constant scanning – Having to scan each item can feel tedious compared to just placing items in your cart.
Privacy concerns – Some users express worries about apps tracking in-store behavior so closely, although data use is opt-in.
Reduced staffing – Scan & Go reduces the need for cashiers, which some shoppers view negatively.
Theft – Self-checkout opens the door to shoplifting by unscrupulous users, though loss prevention tech helps mitigate this.
Balancing these cons against the convenience factor is key for retailers. But for most, the time savings outweigh the downsides.
How Scan & Go Compares to Amazon‘s "Just Walk Out" Tech
Scan & Go isn‘t the only game in town when it comes to mobile checkout tech. Walmart faces some serious competition from Amazon‘s "Just Walk Out" technology found in Amazon Fresh and Amazon Go stores.
Here‘s how the two mobile options stack up:
|| Walmart Scan & Go | Amazon Just Walk Out |
|-|-|-|
|Checkout Process| Shopper scans all barcodes manually | Automatic cameras detect items taken |
|App Required?| Yes | No app needed |
|Membership Fee?| Yes, requires paid Walmart+ subscription| No membership required |
|Locations| Available at most Walmart stores | Currently only in select Amazon Fresh and Amazon Go locations |
The key differentiator is Just Walk Out uses overhead cameras for automatic checkout while Walmart Scan & Go relies on manual barcode scanning.
But for now, Scan & Go supports more stores nationwide – giving it a wider reach and big head start on Amazon. It will be interesting to see if automated systems like Just Walk Out render Scan & Go obsolete in the coming years as camera and detection technology improves.
What Does the Future Hold for Scan & Go?
While already popular, Scan & Go and other mobile checkout options are likely just getting started revolutionizing retail experiences.
What potential changes lie ahead?
Expanded use cases – Apply scan & go tech for entering stores, getting recommendations, locating items, etc.
More automation – Reduce manual scanning as computer vision tech advances.
Universal apps – Retailers team up on joint scan & go platforms usable anywhere.
More advanced data – Gain richer insights from mobile checkout behavior data patterns.
Ultra-fast shopping – Speed through entire shopping trip actively guided by your device.
Voice commands – Seamlessly integrate with voice assistants for hands-free shopping.
The possibilities are endless as checkout continues evolving beyond just standing in line. Scan & Go provides a glimpse into the automated, personalized future of brick-and-mortar retail shopping.
Bottom Line – Is Walmart Scan & Go Worth It?
After testing and researching mobile checkout innovations like Scan & Go, my verdict as a shopper and seller is that the benefits outweigh the downsides.
Faster, frictionless checkout is a win-win for consumers and retailers when executed properly. For Walmart+ members, Scan & Go provides noticeable time savings that make shopping quicker and more seamless. I plan to use it for all my Walmart grocery trips going forward.
It‘s not without flaws, but the ongoing evolution of scan & go tech promises to bridge the divide between online and offline commerce – a shift that forward-looking ecommerce sellers should closely monitor in the years ahead.