As an experienced ecommerce seller, I know how important Walmart gift cards can be for your business. When customers use gift cards to make purchases, it provides a great opportunity to capture sales.
But without the ability to check gift card balances, you may be left wondering: "How much funds does this customer have available on their card?"
Not to worry! In this comprehensive guide, I‘ll walk you through the quick and easy ways to check a Walmart gift card balance so you can process orders confidently.
4 Simple Ways To Check Your Balance
There are several convenient options to suit different situations:
1. Check Online
The quickest way to find your balance is on the Walmart website. You‘ll need the 16-digit card number and 4-digit PIN.
This is my top recommendation for sellers since you can check card balances 24/7 without leaving your home office.
2. Call The Automated Phone System
Dial 1-888-537-5503 and follow the voice prompts to check your balance over the phone. This automated system is available 24 hours a day.
I suggest having your gift card numbers handy to input via your phone keypad. Useful if you prefer calling over browsing online.
3. Ask An Associate In-Store
At any Walmart store, customer service desks and cashiers can scan your gift card barcode to display the balance.
This option is perfect if your customer is right in front of you ready to make a purchase. No waiting!
4. Check The Mobile App
After logging into your Walmart app account, go to “Wallet” to view gift card balances linked to you.
Ideal to quickly check a card‘s funds while out sourcing products and materials for your business.
Do New Cards Come Pre-Loaded?
Here’s a key fact many sellers overlook when first offering Walmart gift cards:
Brand new gift cards do not have any set dollar amount pre-loaded.
The recipient or purchaser must activate the card by adding funds themselves before using it. This is an extra step but provides flexibility to load any denomination up to $500.
As a seller, it’s important to communicate this clearly to customers upfront when selling new unused gift cards. Be sure to provide instructions on how to activate and add funds as well.
Reloading Your Gift Card Balance
Another great perk is that Walmart gift cards can be reloaded again and again!
Funds can be added conveniently:
- At any register in-store
- On Walmart.com
- By calling 1-888-537-5503
So if your customer has a balance running low, they can easily add more money and continue using that same gift card.
As a seller, allowing gift card reloads can increase long-term order volume from repeat customers. This provides additional revenue you wouldn’t get from “one-time-use” cards.
Locating The Card Number And PIN
To check balances online or by phone, two key details are required:
16-digit card number: Printed on the back of the card
4-digit PIN: Under the scratch-off area on the back in the bottom right corner
I recommend advising your customers to carefully scratch off the film covering the PIN using a coin. Avoid fingernails or anything that could damage the numbers.
Here’s a pro-tip: Take a photo of the back of gift cards you sell showing the PIN. This provides easy access to the number if your customer happens to lose theirs.
What To Do If The PIN Is Missing
Here’s a common seller predicament: The card’s PIN is missing, expired, or scratched off accidentally!
Without a legible PIN, you can only use the gift card for in-store purchases. Online balance checks and orders will not work.
The good news? Walmart allows you to swap any gift cards with missing or unreadable PINs at any store location. They will exchange it for a replacement card with a secure PIN.
Just visit customer service and provide the 16-digit card number. This quick swap helps minimize lost sales from cards with unclear PINs.
Checking Balance History On The App
The Walmart mobile app makes it easy to monitor your gift card balances over time.
Log in and go to the “Wallet” section. Select a gift card, then choose “View Card History” to see:
- All deposits and reloads
- Purchases made
- Any fees or expirations
Reviewing a full balance history enables sellers to identify customer spending patterns on gift cards and track which ones accrue the highest volume.
This data ultimately helps optimize your gift card stock and sales strategy!
Special Tips For Walmart Visa Gift Cards
If you sell Walmart‘s prepaid Visa gift cards, be aware the PIN works a bit differently:
For cards purchased after April 1, 2013, the PIN is the last 4 digits of the card number.
For cards purchased before April 1, 2013, no PIN is assigned.
To check the balance on a Walmart Visa gift card:
- Ask an associate in-store
- Visit WalmartVisaGift.com
- Call the automated system at 1-866-633-9096
Providing the correct PIN info for Visa gift customers ensures a smooth user experience.
Balance Check Options For Canadian Cards
Selling Walmart gift cards in Canada? Here are the dedicated balance check methods:
For Walmart Canada gift cards and eGift cards:
- Call 1-888-537-5503
For Vanilla prepaid Mastercard/Visa cards:
- Call 1-888-537-5503
So when managing gift card sales volume from Canadian customers, be sure to share the appropriate phone number for balance inquiries.
Maximize Sales With Gift Card Balance Expertise
As a Walmart seller, mastering gift card balance checks is a valuable skill for scaling your sales.
With multiple convenient and quick options, you can seamlessly process gift card orders and keep customers spending.
Equipped with this guide, you have the knowledge to check card balances like a pro! Let me know if any other Walmart selling tips would be helpful.