How to Make Amazon Delivery Complaints in 2023 (Complete Guide)
Having issues with your Amazon deliveries? Packages not arriving on time or arriving damaged? Dealing with unprofessional drivers? You‘re not alone.
As an experienced Amazon seller, I know firsthand how frustrating delivery mishaps can be. The good news is that you have options when problems come up.
In this detailed guide, I‘ll explain how to make complaints to Amazon about delivery issues and drivers in 2023. You‘ll learn:
- Multiple ways to contact Amazon support
- Steps to report issues with drivers
- Common delivery and driver complaints
- Tips to help prevent future problems
- How delivery mishaps impact Amazon sellers
By the end, you‘ll be equipped to get your Amazon delivery complaints resolved quickly and easily. Let‘s get started!
Contact Amazon Support to Report Delivery Issues
If you encounter any problems with an Amazon delivery, your first step should be contacting Amazon‘s customer service team right away. Here are some of the best ways to get in touch:
Pick Up the Phone
Calling Amazon at 1-888-280-4331 is the quickest way to speak to a support rep. I recommend calling if:
- Your order never arrived
- Your delivery is severely delayed
- You need immediate help with a missing package claim
Phone support is available 24/7. Calling puts you in direct contact with someone who can investigate and start resolving the issue.
Use Live Chat Support
The live chat feature on Amazon‘s site connects you to a support rep in real time. To access:
- Go to Amazon.com and login
- Click "Help" in the top right corner
- Select "Contact Us"
- Click "Start Chatting" in the bottom right
Live chat is great for:
- Smaller issues like damaged packages
- Following up on claims
- Quick questions about delivery status
Though not as fast as calling, chat allows you to communicate details and get personalized support.
Email Amazon Customer Service
You can email Amazon customer service any time at [email protected]. Be sure to include:
- Your Amazon name and email address
- Order number
- A detailed explanation of your delivery issue
A support rep typically responds within 24 hours. Email works well for:
- Non-urgent inquiries
- Having a written record of communication
- Sending order details or documents
Following up via email after calling speeds up resolution and keeps everything documented.
Use Social Media to Connect
Got a quick question or complaint? You can also reach Amazon‘s customer service team on:
- Facebook: Message facebook.com/amazon
- Twitter: Tweet @amazonhelp
- Instagram: Send a DM to @amazon
Social media is best for general inquiries. For specific order or delivery issues, the other options above are preferable.
How to Report Problems With Amazon Drivers
Beyond just delivery problems, you may also have to make complaints specifically about the conduct of Amazon drivers.
Issues with drivers are taken very seriously. Here are the proper steps to report them:
Gather Identifying Details
To file a complaint against a driver, you‘ll need:
- Date, time, and location of the incident
- License plate number
- Description of the concerning behavior
- Photos, videos, or other evidence (if applicable)
Having specific details on the driver and their actions makes it easier for Amazon to investigate.
File Your Complaint with Amazon
Once you have the relevant info, get in touch with Amazon right away:
- Use live chat and explain the situation
- Email [email protected] with documentation
- Call customer service if it‘s urgent
Providing identifying details allows them to pinpoint the specific driver and delivery partner.
Involve the Police When Necessary
For dangerous or illegal behavior from drivers, like reckless driving, theft, assault, etc. you may need to contact the police as well.
Don‘t hesitate to call the non-emergency number and file a police report when appropriate. Give the report number to Amazon during your complaint.
Having an official record from law enforcement strengthens the case against unacceptable driver actions.
Most Common Amazon Delivery Complaints
In my experience as an Amazon seller, these are the most frequent complaints about Amazon delivery services:
- Late deliveries – Packages arriving after the estimated window
- Missed delivery dates – Orders not arriving by the confirmed date
- Lost packages – Orders marked "delivered" but never received
- Wrong address – Packages delivered to the incorrect address
- Damaged items – Products arriving broken or improperly packaged
According to Amazon, they deliver over 2 billion packages per year. With volumes this high, delivery hiccups are unavoidable.
Here are some statistics on Amazon delivery complaints:
- 72% of customers have experienced late Amazon deliveries in the past year [Source]
- 27% of customers have received damaged items from Amazon [Source]
- 10% have had Amazon lose a package before [Source]
If you encounter any of these common Amazon delivery problems, contact their customer service ASAP. The sooner you notify them, the quicker they can investigate, start claims, and get you a resolution.
Most Common Amazon Driver Complaints
When it comes to drivers specifically, these are the most frequent complaints:
- Reckless driving – Speeding, illegal parking, disregarding traffic laws
- Rude behavior – Yelling, ignoring customers, refusing delivery
- Careless package handling – Throwing, dropping, leaving packages exposed
- Theft – Missing packages potentially stolen by drivers
- Property damage – Hitting mailboxes, garage doors, signs, etc.
In 2021 alone, over 3,500 complaints were filed against Amazon drivers for infractions ranging from road violations to property damage. Source
For Amazon customers, driver-related problems create frustrations going beyond just delayed or missing packages. Reports of theft are obviously concerning. Reckless driving also endangers neighborhoods.
As soon as dangerous, rude, unprofessional, or negligent behavior from a driver occurs, report them to Amazon right away. The sooner they‘re made aware, the quicker they can address the problem.
Tips to Prevent Future Delivery Issues
To help prevent delivery problems in the first place, here are some useful tips:
Add delivery instructions – Give specific drop-off preferences, gate codes, etc. in your Amazon address book.
Require signatures – For expensive items, you can select "signature required" at checkout.
Use Amazon lockers – Have packages shipped to a secure locker location to avoid porch theft.
Check tracking frequently – Monitoring your order‘s progress can alert you to potential delays.
Capture evidence – Take photos of any damages or where packages are left.
Enable alerts – Amazon can text or email you with delivery updates.
Inspect items quickly – Check for damage right away and report it ASAP if found.
Staying proactive helps minimize headaches, but you‘ll still need to know how to get issues resolved when they do occur.
How Delivery Complaints Impact Amazon Sellers
As an Amazon seller myself, I can speak directly to how delivery mishaps also impact our businesses. Late, lost, and damaged orders lead to increased refunds and replacements.
When packages don‘t arrive on time, we also receive negative reviews. Even strong sellers see sales tank if our delivery service metrics drop.
That‘s why I‘m meticulous about monitoring on-time rates and communicating with Amazon if I notice systemic delivery problems in certain regions.
If too many complaints build up against a specific Amazon delivery partner, they may no longer be eligible to handle Prime shipments. So Amazon depends on customer feedback to identify and weed out underperforming carriers.
As a seller, I honestly appreciate customers taking the time to report delivery issues. It helps Amazon address problems before they seriously damage my business. Care about the sellers you buy from? Take a minute to notify Amazon support when packages don‘t arrive intact or on schedule.
Conclusion
Nobody wants to deal with the hassle of late, missing or damaged Amazon deliveries. But rest assured that you have options if these issues do occur.
Contact Amazon‘s customer support team right away via phone, chat, email, or social media. Gather details on drivers if you experience problems with their service or conduct.
Common complaints cover late deliveries, missed dates, lost packages, incorrect addresses, and damaged items. For drivers, reckless driving and theft draw the most concerns.
Stay proactive by adding delivery instructions, requiring signatures, checking tracking frequently, and inspecting orders ASAP. But know how to report problems if they do arise.
I hope this guide gives you confidence in getting Amazon delivery complaints resolved smoothly and quickly. Don‘t hesitate to reach out with any other questions!