How to Pass the Walmart Assessment Test in 2023: The Complete Guide with FAQs

Are you hoping to get a job at Walmart in 2023? If so, you‘ll need to pass the Walmart assessment test before you can become a Walmart associate.

Don‘t stress if you‘re concerned about the assessment! In this complete guide, I‘ll give you insider tips and plenty of details about the Walmart pre-employment assessment, so you can feel fully prepared and ace it.

What Exactly is the Walmart Assessment Test?

The Walmart assessment is a personality test and skills assessment required for all external candidates applying for hourly Walmart positions, both in-stores and in warehouses. It evaluates candidates in four key areas:

• Customer service skills
• Problem-solving abilities
• Past work experience
• Personality traits

You will receive a score in each area based on your answers. To pass and move forward in the hiring process, you must exceed the minimum passing score in each category.

Walmart introduced the assessment test in 2016. Since then, it has been taken by over 1 million job applicants across the United States.

Why Does Walmart Use Pre-Employment Assessments?

Walmart utilizes the assessment test as part of the screening process for all new hires for a few key reasons:

• Reduce hiring bias – The standardized evaluation measures all candidates equally based on aptitude. This increases fairness in hiring.

• Predict job success – Candidates who pass the assessment tend to have higher retention rates once hired. This reduces Walmart‘s turnover.

• Ensure cultural fit – The company wants to make sure new hires align with Walmart‘s values of customer service, teamwork, and integrity.

• Improve applicant experience – The skills evaluation helps match people with jobs they are likely to excel at and enjoy.

Now let‘s dive into the details of each section of the assessment. I‘ll share sample questions and proven tips to help you pass!

Customer Service Scenarios

Excellent customer service is at the core of Walmart‘s brand. In this section, you‘ll be presented with 10 realistic customer service scenarios.

You‘ll need to choose the best response out of four answer choices. There is no time limit, so take time to read each scenario and possible answers thoroughly.

Here are two example customer service scenario questions:

Sample Question 1

A customer approaches you looking upset and asks for a refund on batteries purchased yesterday. According to the receipt, the refund deadline has passed. What should you do?

A) Inform the customer the batteries cannot be returned based on the refund policy
B) Call the manager to get approval for a refund exception
C) Offer store credit for the battery purchase amount
D) Apologize but firmly tell the customer you cannot make any exceptions

Sample Question 2

A customer wants to purchase an item that is currently out of stock. Other nearby Walmart locations also don‘t have the item in stock. The customer needs the item urgently. What should you do?

A) Tell the customer to order the item online for delivery
B) Offer to call the customer when the item is back in stock
C) Suggest a comparable alternate item that is currently available
D) Apologize that the item is out of stock and cannot be purchased

To pass this section, put yourself in the customer‘s shoes and select the most thoughtful, customer-focused option. Stay calm under pressure, follow Walmart‘s service policies, and show good judgment.

You‘ll gain points for choosing win-win solutions that make the customer happy while still following Walmart guidelines.

Problem Solving

Next, you‘ll answer 10 problem-solving questions. These cover basic math and logic skills.

They are not difficult math questions. But since handling cash is part of many Walmart roles, you need basic arithmetic skills.

Here are two example problem-solving questions:

Sample Question 1

Your cash register drawer is $50 short at the end of your shift. The only unusual situation today was a purchase returned for $125. How much should the drawer contain at end of day?

A) $75 short
B) $50 over
C) $125 over
D) $75 over

Sample Question 2

Roger can stock 45 cases per hour. He needs to stock 96 cases today. How many hours will it take him?

A) 1 hour 45 minutes
B) 2 hours 13 minutes
C) 3 hours
D) 2 hours

Review basic math principles like percentages, ratios, and fractions to prepare for this section. Pay close attention to the wording. Make sure you accurately perform the calculations described.

Work Experience

In this section, you‘ll enter details on your past work experience, if you have any.

List your previous job titles, responsibilities, skills used, accomplishments, and reasons for leaving.

If you don‘t have formal work experience, simply state “No work experience” and move on. Don’t worry about having no experience or employment gaps.

When listing past roles, tailor your responses to reflect skills needed for the specific Walmart job you’re applying for. Highlight transferable abilities like:

• Retail skills – Cash handling, inventory management, customer service
• Physical skills – Lifting, warehouse work, on your feet for hours
• Interpersonal skills – Teamwork, training others, communication

This is your chance to show you have skills relevant to the open position, even if your job titles don‘t match exactly.

Personality Questionnaire

This 10-15 minute section aims to assess if your personality and workstyle matches the demands of the role.

If you‘re applying for a customer-facing position like cashier or greeter, Walmart wants to see outgoing, people-oriented tendencies.

If you‘re in a behind-the-scenes warehouse role, they want to see you work steadily alone and follow procedures.

I suggest answering honestly rather than trying to game your answers. Walmart is evaluating self-awareness and authenticity here.

The questionnaire presents statements like "I am comfortable approaching strangers" and asks you to rate how strongly you agree on a five-point scale.

Be aware that Walmart will ask similar questions in slightly different ways to confirm consistency in your answers. Don‘t overthink it or try to outsmart the test. Just stick to your honest responses.

Some examples:

• I enjoy chatting with customers -> I am outgoing and sociable

• I prefer to work alone -> I avoid initiating conversations

Tips To Pass the Walmart Assessment

Here are my top research-backed tips to pass the Walmart assessment:

• Practice – Take practice personality tests and retail customer service quizzes online to reduce test anxiety and familiarize yourself with the format.

• Read carefully – Understand what each question is asking before choosing an answer. Consider all options.

• Consistency matters – Stick to your authentic personality style. Don‘t try to game your answers.

• Do sample math – Brush up on basic arithmetic, percentages, ratios and reading charts. Avoid careless math errors.

• Play up strengths – When summarizing your work history, focus on your skills that apply directly to the job.

• Stay calm – Don‘t feel rushed. Take it one question at a time. Rushing leads to mistakes.

Walmart Teaming Assessment for Managers

If you’re applying for an hourly Walmart management role, you will take the Walmart Teaming Assessment instead of the hourly assessment.

The teaming assessment evaluates leadership ability in these key areas:

• Leadership
• Decision making
• Prioritization
• Work history
• Personality

Here are some tips for passing each section of the management assessment:

Leadership – Show how you’d professionally address leadership challenges through ethics, experience and communication.

Decision Making – Demonstrate using data to make logical choices that help your department meet goals.

Prioritization – Explain how you prioritize tasks effectively based on business needs and time constraints.

Work History – Summarize managerial experience and provide examples of successfully leading teams or projects.

Personality – Present yourself as a confident leader who can collaborate, motivate and develop associates.

Passing the Walmart Physical Assessment

For distribution center and warehouse roles, you‘ll take the Physical Assessment Test (PAT) rather than the regular assessment.

The PAT evaluates your ability to physically perform order filling and freight handling safely and accurately. There are two components:

Fill Store Orders – Scan items quickly to accurately fill customer orders from inventory shelves. Follow instructions.

Load Store Freight – Lift and move boxes from pallets onto store freight carts using proper form and technique.

While there is no set weight you have to lift, you will be observed to ensure you can lift packages safely. Work at an efficient but steady pace.

Here are some tips to pass the PAT assessment:

• Use proper lifting techniques – lift with legs, keep back straight.
• Moderate your pace – don‘t rush but work steadily.
• Follow instructions carefully when filling orders.
• Demonstrate safety and control when moving.

By passing the PAT, you show you can handle the physical demands of warehouse work in a controlled, safe manner. This is essential for being a successful Walmart distribution center associate.

What Happens If You Fail the Walmart Assessment?

If your scores fall below passing levels, unfortunately you will not move forward in the hiring process at that time.

The good news is that you can retake the Walmart assessment after 6 months. Here are some suggestions for improving before your next try:

• Review the sample questions to understand your weaker areas
• Study and practice math/personality tests
• Work on your customer service skills
• Take a class if relevant – math, computers, communications
• Highlight your strengths and relevant experience on your application

The key is using the time before your retake to brush up on any skills you may be lacking. Then present your best self on the next assessment. Be positive – you got this!

In Closing

I hope this complete guide prepares you to pass the Walmart assessment with flying colors. While the test covers critical areas, it is very reasonable with preparation.

Use the tips in this article to practice test-taking strategies, play up your strengths, and present your best personality fit. With diligent studying and a positive attitude on test day, you‘ll be ready to excel on the Walmart assessment.

Let me know if you have any other questions! I wish you the very best in your Walmart job search and career. You’ve got this!