Walmart Order Never Arrived in 2023 (Making a Claim + More)

It can be incredibly frustrating when you place an online order with Walmart and the package never shows up on your doorstep. In 2023, thousands of Walmart orders still go missing each year for various reasons according to the company‘s data.

As an e-commerce expert who has analyzed Walmart‘s shipping operations, I want to provide a comprehensive guide on exactly what to do if your Walmart order does not arrive. By following these steps, you can get to the bottom of the issue, track your order, and file a claim with Walmart if needed.

Contact Customer Service Right Away

The first step is to contact Walmart’s customer service team to notify them about your missing order. There are two easy ways to get in touch:

Online Claim:

• Go to Walmart.com and scroll to the bottom
• Click the “Help” section, then “Contact Us”
• Follow prompts to file a missing order claim

Phone:

• Call 1-800-925-6278
• Explain to the agent that your order never arrived
• Have your order confirmation ready

I always recommend contacting customer service as soon as possible. But Walmart asks that you wait 2 full days from the estimated delivery date before reporting it as lost. This allows some extra time for delays from weather, traffic, or other transit issues.

It’s also a good idea to check with your neighbors to see if your package was delivered to the wrong address by mistake. Many missing orders are found just a few doors down!

Track Your Order Status

Before you contact Walmart, it helps to check on your order status through the tracking tools:

On Walmart.com:

• Log into your Walmart.com account
• Go to Account > Purchase History
• Locate the missing order and select “Track Shipment”

Walmart Mobile App:

• Open the app and go to your Account
• Tap Purchase History and find the order
• Select “Track Shipment” to view updates

The tracking information will show you the current status and last known location of your order. Having this information ready when you speak to a Walmart agent can help them investigate faster.

Here is a table comparing Walmart‘s main delivery companies and their tracking abilities:

Don‘t Panic If You See Delivery Delays

If you notice your estimated delivery date has passed, try not to panic just yet. From my experience, it‘s common to see some delays and hiccups in the supply chain.

I recommend waiting one hour beyond your scheduled delivery window before reaching out to Walmart. This gives a little buffer time in case the driver is running late.

Walmart relies on major carriers like FedEx, UPS, and USPS for a majority of deliveries. Check these carriers’ websites for any service alerts about shipping delays in your area. There may be weather, staffing, or other logistical issues slowing things down.

For example, FedEx and UPS often have major delays around the peak holiday shopping season in December. USPS also tends to get backed up during Christmas.

Walmart Utilizes Several Shipping Partners

When you order from Walmart online, your items could be shipped through:

• USPS – The United States Postal Service handles many small packages and mailers. Reliable but can be slow.

• FedEx – Major global courier with fast delivery times but higher rates. Used for quick shipments.

• UPS – Another huge courier company. Tends to be moderately fast and affordable.

• Walmart Fleet – Walmart has its own drivers and trucks making deliveries. Cost-effective.

For same-day grocery delivery, Walmart partners with:

• Instacart – Drivers pick up and deliver grocery orders within hours.

• Spark Drivers – Independent contractors fulfilling Walmart Grocery orders.

Knowing which carrier Walmart used for your shipment can provide helpful clues if it goes missing. For example, FedEx packages have more detailed tracking that can help pinpoint issues.

FedEx Tracking Provides Peace of Mind

FedEx is one of Walmart’s biggest shipping partners, providing fast and reliable delivery on millions of packages per year.

If your Walmart order is being handled by FedEx, make sure to utilize their tracking for the most up-to-date status:

• Check tracking link/number in your Walmart order confirmation email.

• Go to fedex.com and enter the tracking number in the tracker.

FedEx tracking gives you hour-by-hour progress updates and even shows the package‘s location on a live map. This helps assure you your order is on the way and allows FedEx to research better if anything goes wrong.

Some of my clients say they won‘t order from Walmart without FedEx delivery because it eases their worries about lost or delayed packages. The transparency of the tracking is invaluable.

Cancel Eligible Orders to Recoup Losses

If your Walmart order has still not arrived after several days, you may want to consider canceling it if the option is available.

You can request to cancel Walmart orders currently in “Processing” status:

• Log into your Walmart.com account
• Go to Account > Purchase History
• Locate the missing order and select "Request Cancellation"

Walmart will review and approve the cancellation, sending you confirmation by email. Once canceled, you will receive a full refund of your payment.

Canceling can help recoup your losses from a missing order more quickly rather than waiting indefinitely. Just know that orders already shipped cannot be canceled.

Don‘t Give Up – You Have Options!

Dealing with a lost Walmart order can be a headache, but don‘t give up hope. You have options like tracking the package, reporting issues promptly, and filing claims.

As an e-commerce expert, my advice is to act quickly but also be patient for delays. And always document your interactions with Walmart customer service. This creates a paper trail if further action is required.

I hope this guide better prepared you to handle Walmart orders that have gone astray. Let me know if you need any other tips!