What Is Pack Flow At Amazon In 2023? (How It Works + FAQs)
As an experienced Amazon seller, one of the most common questions I get asked is: "What is pack flow at Amazon fulfillment centers, and how does it impact my business?"
In short, pack flow refers to the rate at which Amazon warehouse workers scan and package your products into boxes to ship out to customers. For packers, maintaining a fast, consistent pack flow rate is a key performance metric.
Understanding how pack flow works provides valuable insights into Amazon‘s fulfillment operations. In this comprehensive guide, I‘ll explain everything sellers need to know about Amazon pack flow roles, responsibilities, and metrics in 2023.
What Does Pack Flow Mean?
In general warehouse terminology, pack flow describes the assembly line process of packaging individual items into boxes or containers as they move along a conveyor line. Workers package products at their own stations.
How Amazon Pack Flow Works
At Amazon fulfillment centers (FCs), pack flow specifically means the rate at which packers scan and place products into their correct shipping boxes and containers.
As of 2023, Amazon‘s expected pack flow rate is 65 scans per hour. This means packers must package a minimum of 65 items per hour to meet productivity standards.
Pack flow is a key performance metric used to monitor and evaluate Amazon packers. Packers who consistently fail to maintain the 65 items per hour pack flow rate risk facing disciplinary action from Amazon.
By tracking pack flow, Amazon can ensure workers are fulfilling orders rapidly to meet 1-2 day Prime shipping cutoffs. Efficient pack flow improves customer satisfaction by getting orders delivered faster.
According to Amazon, they monitor multiple fulfillment metrics including pick, pack, stow, and sort flow rates to optimize operations. The target 65 pack flow rate provides a benchmark for keeping warehouses running smoothly.
Why Pack Flow Matters for Sellers
As a seller, consistent and fast pack flow translates to quicker order fulfillment and happier customers for your products. But packers failing to meet rates can cause backlogs that delay shipments.
It‘s in your best interest for Amazon packers to maintain optimal pack flow. During Q4 peak, Amazon reportedly lowered pack flow goals to 63/hour to ease pressure – but at the cost of slower deliveries.
Monitoring pack flow metrics can provide valuable insights into potential fulfillment delays or changes in Amazon‘s fulfillment speed.
Amazon Packer Job Duties
As an Amazon packer, the core job duties include:
- Picking merchandise and products from inventory shelves, bins, or conveyors
- Scanning and packing items into appropriate sized boxes and packaging
- Properly sealing boxes with tape and applying shipping labels
- Stack, palletize, and move packed boxes for shipment
- Maintaining a pack flow rate of 65+ scans per hour
- Ensuring products meet quality standards before packing
- Reporting any damaged or defective inventory for returns
- Keeping workstation and packing supplies organized and stocked
- Assisting with general warehouse cleaning and maintenance
In addition to packing, workers may be cross-trained to support other key fulfillment functions like unloading trucks, stowing inventory, processing returns, and more.
The packer role requires being on your feet for 10-12 hour shifts with constant bending, squatting, reaching, and lifting.
Shift Duration | 10 – 12 hours |
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Breaks | Two 15-min breaks plus 30 min lunch |
Physical Demands | Standing, walking, bending, lifting |
Weekly Hours | Typically 4 days per week |
Amazon states that packers "work in a fast-paced environment and packages can weigh up to 49 lbs".
Packer Job Requirements
Amazon lists the following minimum requirements to qualify for packer roles:
- High school diploma, GED, or equivalent
- Physical ability to lift/move up to 49 lbs repeatedly
- Ability to stand and walk for 10-12 hours daily
- Pass a post-offer drug screening and background check
- Basic math skills and ability to read/follow instructions
- Attention to detail and organization
- Experience working in warehouse environments
- Willingness to work variable shifts and overtime
Ideal candidates also possess physical stamina, communication skills, problem-solving abilities, and a motivation to meet production goals.
Hourly Pay Rate for Amazon Packers
The average hourly pay rate for Amazon packers is approximately $16/hour as of 2023, varying slightly by location. This makes it one of the lower-paying operational roles compared to stowing, picking, and processing.
As an entry-level position, base pay typically starts between $15 – $18 per hour depending on the warehouse site. Seasonal packers may start at $15/hour during peak periods.
While packer roles don‘t pay quite as much as some specialized fulfillment center jobs, they do qualify for Amazon‘s competitive employee benefits package including:
- Health, dental, and vision insurance
- 401(k) retirement savings plans
- Employee stock purchase options
- Paid time off and vacation
- Employee assistance programs
- Onsite amenities like subsidized cafeterias
Amazon also offers opportunities for pay raises and performance bonuses based on tenure and productivity. Full-time packers can make an average of $31,000 – $37,000 annually.
Packer Hourly Pay | $15 – $18 per hour |
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Average Annual Salary | $31,000 – $37,000 |
Employee Benefits | Health, dental, 401(k), PTO |
Performance Bonuses | Up to $3,000 annually |
How To Get a Packer Job at Amazon
If you‘re interested in becoming an Amazon packer, you can browse available job openings on Amazon‘s jobs website. Search for "Warehouse Team Member", "Warehouse Associate", "Fulfillment Center Associate" or similar roles at facilities near you.
The hiring process typically involves:
- Submitting an online job application
- Completing online skills/behavioral assessments
- Attending an in-person hiring event or group interview
- Passing post-offer drug screening and background checks
- Finishing 2 days of new hire orientation and safety training
One tip to keep in mind is that Amazon does not guarantee you will be placed specifically into a packer role. Warehouse associates are trained and assigned to various functions based on current operational needs.
But during the application and onboarding process, you can express interest in packing work to recruiters and managers. Having prior warehouse experience also helps qualify for packer roles.
How To Be a Successful Packer at Amazon
Here are some insider tips from current and former Amazon packers for excelling in this demanding fulfillment role:
Optimize your workstation
Keep your packing station neatly organized with all needed supplies within reach. Having tape, scissors, pens, labels, and boxes close by saves precious seconds. Position your scanner in an easy to grab spot.
Stack boxes efficiently
Always stack boxes open side up so you don‘t have to flip them before packing. Place your empties in an accessible spot. Avoid overfilling boxes that bulge or exceed 50 lbs.
Develop smooth motions
Practice efficient packing techniques until they become second nature muscle memory. Find motions that work for your body to avoid fatigue.
Stay hydrated and take breaks
Drink enough water and take advantage of your allotted breaks to stay energized. Even short breathers help relieve muscle strain and clear your head.
Use gloves and support
Wear cut-resistant gloves and proper shoes with insoles. Consider back, wrist, or knee braces to prevent injuries from repetitive motions.
Master your equipment
Get comfortable using your scanner gun. Learn shortcuts and tricks to scan efficiently. Report any malfunctioning warehouse tools immediately.
Pace yourself
Work at a steady, brisk pace you can maintain all shift without burning out too fast. Don‘t sacrifice safety or quality to move super fast.
Ask questions
Don‘t be afraid to ask supervisors for guidance on optimizing your packing methods and improving flow rate. Most want to see you succeed.
Pros and Cons of Working as an Amazon Packer
Advantages of being an Amazon packer include:
- Steady, consistent full or part-time warehouse work
- Earning $15+ per hour with overtime opportunities
- Qualifying for employee benefits like health insurance
- Minimal prior warehouse experience required
- Lower productivity expectations than stowing or picking roles
- Ability to work independently with less social interaction
- Entry-level position with advancement opportunities
Potential downsides to watch out for:
- Repetitive, physically demanding work packing all day
- Pressure to maintain rate of 65+ scans per hour
- Write-ups or termination if rates aren‘t met consistently
- Standing in one place for 10-12 hour shifts
- Fast-paced, high-pressure warehouse environment
- Higher turnover rate than some other Amazon fulfillment jobs
Amazon packer roles suit those seeking structure and stability but involve challenging working conditions.
Frequently Asked Questions (FAQs)
What is considered a good pack rate?
Amazon‘s official target pack rate is 65 scans per hour. Peak packers average around 70-110 items per hour. Anything above 85 is considered excellent. Falling below 50 starts risking write ups.
What happens if you don‘t meet pack rate?
Failing to maintain a rate of at least 65 scans per hour results in progressive disciplinary action. Consistently low productivity can lead to warnings, placings on performance improvement plans, and eventual termination.
How much do errors affect pack rate?
Making frequent mistakes like incorrect scans, items in wrong boxes, or damaged products slow down your overall rate. Ensure accuracy as well as speed. Use the problem-solve area for issues.
Does pack rate affect sellers?
Yes, inefficient pack flow directly translates to fulfillment delays and unhappy customers for sellers. Amazon aims to ship orders within 18 hours of the buy click, so packers play a key role in meeting Prime promises.
How can you increase pack speed?
Optimizing your station, having all tools within reach, prepping boxes correctly, finding efficient motions, taking breaks, staying hydrated, and asking colleagues for advice can all boost packing rates.
What is the best shift for packers?
Early morning and weekday shifts tend to be the least hectic. The ideal shift depends on your personal schedule and preferences. Avoid graveyard shifts if low energy.
Can you switch positions from packing?
Yes, Amazon encourages cross-training associates to learn all fulfillment roles. After gaining experience, you can speak to your manager about transitioning into problem solve, stowing, picking, or leading small teams.
What is the difference between pack and sort flow?
Pack flow refers to packaging ordered items into shippable boxes. Sort flow means sorting incoming inventory into bins and shelves to stock the warehouse. Both are measured for productivity.
Can you listen to music while packing?
Most facilities do allow associates to listen to music or podcasts with one earbud during shifts. However policies vary by building, so check your specific site‘s rules.
I hope these insights help provide a detailed overview explaining how Amazon pack flow works and what the role entails. Feel free to reach out if you have any other fulfillment questions!