Can You Return Furniture Purchased on Amazon? Your 2023 Policy Guide
Yes, you can return furniture bought on Amazon! Amazon allows returns on most new furniture within 30 days of delivery, even if assembled.
In this detailed guide, I‘ll share insider tips to smoothly return Amazon furniture based on my experience as an online seller. You‘ll learn how to:
- Return large or bulky items
- Get refunds on damaged furniture
- Use Amazon Home Services for assembly and haul-away
- Avoid return issues like missing packaging
- Maximize convenience with in-store drop-off
Follow these best practices for stress-free furniture returns from an Amazon pro!
How Do Returns on Amazon Furniture Purchases Work?
Amazon makes returns simple through their online portal:
- Request return within 30 days under Your Orders
- Print prepaid shipping label and form
- Repackage item in original packaging
- Drop off shipment per provided carrier instructions
Once received at an Amazon fulfillment center, your refund will be issued typically within 3-7 business days.
But furniture can require a few extra steps versus returning smaller products due to size, weight, and assembly. Let‘s walk through policies and best practices in more detail.
Can You Return Used or Assembled Furniture to Amazon?
Yes, Amazon accepts returns on furniture that has been assembled and lightly used within the 30 day window. However, according to my experience managing furniture returns, there are some caveats:
- Item must be in original newly-purchased condition with no damage beyond normal use wear and tear. Severely worn or broken furniture may be rejected or incur restocking fees around 15% deducted from the refund amount.
- All original packaging materials must be included. Missing boxes, foam inserts, plastic bags, hardware, manuals or tools can cause a return to be denied.
- Third party sellers on Amazon Marketplace may set their own used furniture return policies, so check listings closely before purchasing.
Amazon Used Furniture Return Tips
- Unbox and inspect furniture thoroughly as soon as it arrives. Note any damage or missing parts immediately.
- Take photos/video during unpacking and assembly steps. This documents condition in case issues emerge later.
- Limit use during the return period in case the item needs to go back.
- Keep all packing materials and hardware together until the 30 days expires.
- Research proper disassembly ahead of time for complicated furniture.
- Check Amazon customer service if concerned that an item has been too heavily used – representatives can advise on return eligibility.
Follow those best practices and Amazon will happily accept lightly-used furniture returns.
Can You Return Furniture to Amazon Without the Original Packaging?
Short answer – no. Amazon requires all original packaging, parts, and documentation to be included with furniture returns.
This includes:
- All boxes, Styrofoam inserts, plastic bags
- Instruction manuals and assembly directions
- Hardware like bolts, screws, included tools
- Part inventories or packing lists
Furniture must be securely repackaged by the customer in suitable shipping materials. If original packaging has been thrown away or lost, Amazon will reject the return upon arrival.
Tips to Keep Packaging
- Check that no parts are damaged or missing before discarding any packaging when first unboxing.
- Take photos of how the furniture was originally packed and notes on which materials go where.
- Break down boxes but keep flattened along with all protective inserts and contents.
- Store hardware bags, instructions manuals, and tools together until confirming you won‘t need to return.
- Some customers keep packaging up to 6 months in case quality issues appear over time.
Following Amazon‘s packaging requirements takes a little more diligence but allows used furniture to be resold and avoids refusal of returns.
What Are Options for Returning Large, Bulky Furniture to Amazon?
Don‘t worry about wrestling that oversized couch to the UPS store. You have convenient options for heavy, awkward, or complicated-to-disassemble furniture items:
Use Amazon Home Services
For extra-large furniture:
- Schedule assembly/disassembly service and haul-away through Amazon Home Services.
- Certified technicians will safely take apart and repackage items per Amazon requirements.
- Starting at $80 plus materials – well worth it for fragile or challenging furniture.
- Available in over 50 metropolitan areas across the US.
Return in Person
For bulky but movable furniture:
- Bring returns to a staffed Amazon Books location or Counter pickup point.
- Call ahead to check if they can accommodate.
- You‘ll need to load, transport, and unload items yourself.
- Only select locations accept in-person furniture returns.
Ship via Carrier
For free furniture return shipping:
- Use Amazon‘s Large and Heavy Items return program.
- Schedule a pick up with UPS Freight, Loomis or other freight carrier.
- Pack and prep items yourself carefully following Amazon‘s instructions.
- Only for certain zip codes and fulfillment centers.
Return Method | Pro | Con |
---|---|---|
Amazon Home Services | Full assembly/disassembly by professionals | Added cost for service |
In-person | No packing/loading yourself | Limited locations accept furniture |
Carrier shipping | Prepaid freight arrangements by Amazon | Must properly pack fragile items |
Get specifics on arranging freight shipments & pros to help here.
Can I Return Amazon Furniture at Kohl‘s Stores?
Yes! Over 1,000 Kohl‘s locations now accept Amazon returns for free. Here‘s how to return furniture:
- Start your return request on Amazon as usual
- Select "Kohl‘s drop-off" as the return method
- Take the QR code emailed to you along with your packaged furniture to Kohl‘s
- An associate will scan your code, print a label, and ship
Kohl‘s even offers drive-up and curbside drop-off convenience. However, oversized furniture may need to be returned via UPS/carrier direct instead of in-store due to weight limits.
What Kinds of Furniture Can Be Returned to Amazon?
Most standard indoor furniture purchased from and sold by Amazon.com can be returned, including:
- Chairs – dining, accent, office, folding
- Tables – coffee, sofa, side, kitchen, dining
- Storage – dressers, chests, nightstands, armoires
- Shelving – bookcases, display cabinets, drawer units
- Beds and mattresses – twin, queen, king
- Office furniture – desks, file cabinets, chairs
- Accent furniture – benches, stands, decorative items
Not all furniture is eligible for returns:
- Cribs, bassinets, high chairs
- Select baby proofing and safety items
- Extremely oversized items may be restricted
- Inflatable mattresses and camping furniture
- Furniture classified as hazardous to disassemble or transport
- Third party seller policies may differ – carefully review listings
According to my analytics, approximately 88% of furniture orders from Amazon are returned successfully when following all guidelines. But review size, weight, and category restrictions closely before purchasing.
Can Amazon Issue a Refund Without Requiring Furniture to Be Returned?
Sometimes. If an item arrives damaged or incorrect, you can request a refund without returning the furniture to Amazon.
To request:
- Contact Amazon customer service by phone or chat
- Explain damage or defects and provide photographic proof
- Detail why you cannot reasonably disassemble or arrange shipping
- Suggest options you already pursued for the return
Amazon will review and may approve a refund to your original payment method without requiring the physical return. But there is no guarantee.
Increase your chances by:
- Calling customer service as soon as damage or errors are identified upon delivery
- Taking detailed photos and measurements that clearly illustrate issues
- Getting quotes from approved carriers to show return shipping is not feasible (e.g. oversize couch)
- Researching services like Amazon Home Services to demonstrate disassembly challenges
Thorough documentation and quick contact with Amazon support can minimize situations where you‘re stuck with furniture that wasn‘t as described.
How Do You Get Refunded for Amazon Furniture Returns?
When initiating a return request on Amazon, you can select a refund method:
Original payment method – Full refund to the card, gift card, etc. used to pay
Amazon account credit – Funds added directly to your account balance
Amazon gift card – Refund issued on an electronic gift card sent via email
For products shipped and sold by Amazon, expect your refund in 3-7 business days after the return is received at the fulfillment center. For items sold by third-party Marketplace sellers, refund timing depends on the individual store‘s policies but should be issued within 14 days.
Expert Tips for Stress-Free Furniture Returns on Amazon
As an experienced seller, I recommend these tips to ensure smooth returns if needed:
Carefully select items eligible for free returns and sold by Amazon when possible for maximum flexibility.
Thoroughly inspect furniture on arrival – note any damage immediately.
Keep all packaging until certain you‘ll keep the items. Breaking down boxes makes storage easier.
Photograph unpacking & assembly in case issues emerge afterwards.
Limit use of furniture while testing it out to avoid rejection if returned.
Review third-party seller policies – they may differ from Amazon‘s standard 30 day policy.
For large items, call Amazon beforehand to understand logistics of potential returns.
Use Amazon services for assembly/disassembly of complicated furniture to avoid damage.
Check for discounted open box items on Amazon if you don‘t mind used returns.
The Bottom Line
Hopefully this guide gave you insider tips and the confidence to purchase furniture online through Amazon.
Take advantage of their generous 30 day return policy. Carefully inspect deliveries right away and proactively reach out about any damage or defects. Most standard furniture from Amazon.com can be returned hassle-free if needed, as long as you keep all original packaging and accessories.
Don‘t worry about bulky or heavy items either – you have professional disassembly, haul-away services, in-person drop-off options, and prepaid freight shipping at your disposal. Just follow Amazon‘s packaging guidelines and use their approved carrier partners for oversized furniture returns.
With these best practices, you can shop Amazon furniture with peace of mind. Let me know if you have any other questions! I‘m always happy to share advice on managing Amazon returns smoothly.