Does Amazon Deliver to Indonesia and Bali in 2023? (Yes, Here‘s How It Works)

As an experienced Amazon seller, one of the first questions I get from Indonesian entrepreneurs interested in ecommerce is: "Can I buy products on Amazon‘s US website and have them shipped to Indonesia or Bali?"

The short answer is yes, Amazon‘s international shipping program is available to Indonesia and Bali residents in 2023. With some preparation on the buyer‘s end, millions of items across all product categories can be purchased on Amazon.com and delivered through their global logistics network.

In this detailed guide, we‘ll cover everything Indonesian and Bali-based buyers need to know to successfully purchase products on Amazon US and have them shipped internationally.

I‘ll be providing tips from an insider perspective as an experienced Amazon seller and account manager familiar with how the platform works globally. Let‘s dive in!

Does Amazon Deliver to Indonesia and Bali in 2023?

Yes, Amazon has expanded its international shipping program to include deliveries to select Indonesian cities as well as Bali.

As of 2023, Amazon ships over 100 million eligible products worldwide, with Indonesia solidly on their radar for international growth. In 2022, Amazon reported over $100 billion in worldwide retail ecommerce sales.

For Indonesian residents and businesses, ordering through Amazon US provides access to a broader selection of products compared to local retailers. You can likely find niche imported items not available domestically.

However, there are some limitations around shipping speeds, fees, and customer support that Indonesian buyers should understand when shopping cross-border on Amazon.

Below I‘ll walk through exactly how ordering on Amazon US works from Indonesia/Bali so you know what to expect.

Benefits of Ordering from Amazon US as an Indonesian Buyer

As an Indonesian Amazon buyer, here are some of the biggest benefits you can expect:

• Massive selection – Over 100 million products across all categories available to browse and order
• Lower prices – Amazon‘s prices are extremely competitive, especially for imported goods
• Convenience – Easy to quickly find and order exactly what you‘re looking for
• Reliable delivery – Amazon has extensive global logistics capabilities

During high inflation, Indonesians may save 25-30% purchasing the same items on Amazon US versus domestically. For niche imported goods, the selection is unparalleled.

While local sites like Tokopedia, Bukalapak, JD.ID, and others are popular for Indonesian ecommerce, none have Amazon‘s combination of selection, pricing, and convenience.

Downsides of Shopping on Amazon US from Indonesia/Bali

There are a few drawbacks Indonesian shoppers should be aware of when ordering from Amazon US:

• No Prime benefits – No free 1-2 day shipping or other Prime perks like video/music. Delivery takes 1-2 weeks.
• Customs and import fees – You may owe 10-20% on top of item cost depending on item value. Paid upon delivery.
• Limited customer service – Communication with Amazon US support can be challenging from Indonesia. Options are limited.
• Complex returns – Returning items internationally is more work. Refunds can take longer to process.

Amazon Prime provides tremendous benefits to US shoppers, but none of those perks apply for international purchases to Indonesia.

I still recommend Indonesian buyers and businesses utilize Amazon given the overall selection and pricing advantages. Just be aware deliveries take longer and you have limited support options.

How to View and Order Indonesia/Bali-Eligible Listings on Amazon

Amazon makes it easy to filter and shop only those items eligible for international shipping to your country. Here‘s how:

1. Go to Amazon.com and login to your account
2. Mouse over Accounts & Lists > Your Account
3. Go to Manage Prime Membership > Settings
4. Under Country/Region settings select Change
5. Choose Indonesia as your country
6. Click Save Changes
7. Access the International Shipping portal
8. Listings will note "Ships to Indonesia" if eligible

This ensures you only see and order those products Amazon can deliver to your region. Make sure listings specifically indicate they ship to Indonesia.

Pro Tip: As a seller, I also recommend Indonesian buyers add both their home and office addresses when setting their country. This gives you more delivery options during checkout.

What Products Can and Can‘t Be Shipped to Indonesia/Bali

Amazon allows shipment of most products internationally, with some restrictions:

Eligible items:

• Books, movies, music media
• Clothing, shoes, accessories
• Consumer electronics and appliances
• Home furnishings, kitchenware
• Beauty, health and personal care
• Toys, baby products
• Vitamins and supplements

Ineligible items:

• Adult/restricted items
• Large appliances (ovens, fridges)
• Flammable or hazardous materials
• Fresh food or supplements
• High-value jewelry and watches
• Large exercise equipment

See Amazon‘s International Shipping Restrictions page for details. When in doubt, contact support before ordering prohibited items.

As a rule of thumb, smaller, non-perishable, non-restricted products are nearly always eligible to ship through Amazon‘s global network.

Accepted Payment Methods for Indonesian Amazon Shoppers

Amazon accepts the following payment methods for Indonesian buyers:

• Debit/credit cards from major networks like Visa, Mastercard, AmEx, JCB
• Amazon eGift cards (shipped internationally or emailed)

As an international Amazon seller, I regularly purchase Amazon gift cards to use as customer rewards or incentives. I‘m able to email gift card codes globally.

Unfortunately, Amazon does not accept local Indonesian payment options like bank transfers or cash on delivery at this time. A debit or credit card is required.

How Much is Shipping from Amazon US to Indonesia/Bali?

Shipping fees vary based on:

• Item weight and dimensions
• Shipping speed selected
• Delivery destination

During checkout, Amazon provides real-time shipping estimates with duties included. Here‘s what to expect:

• Standard shipping: $5 – $15 per item
• Expedited shipping: $10 – $25 per item

Larger, heavier items incur higher fees. Upgrading to faster expedited shipping also increases costs. Prime free shipping is not available.

As a seller, I recommend Indonesian buyers select the cheapest standard shipping since delivery times are already 1-2 weeks. Paying extra for expedited shipments only saves a few days in most cases.

Import Fees and Customs Charges for Indonesia/Bali Orders

One downside of international Amazon orders is having to pay additional import duties and customs fees. As a seller, I want buyers to understand how these work.

Import fees are based on:

• Declared value of items
• Item type and category
• Indonesia‘s complex customs regulations
  • Some tech items have higher tariffs

Amazon provides an estimate of import fees due during checkout. Once your order is delivered, the carrier collects final payment of any additional duties.

On average, expect to pay 10-15% of your total order value in import fees when buying from Amazon US.

So a $100 order would incur about $10 – $15 in additional customs charges. Larger orders and certain product types may have higher rates.

How Import Fees for Amazon Orders Are Paid

Here is the process Indonesian buyers can expect for paying import duties on their Amazon orders:

1. Amazon estimates your import fees due during checkout and collects a deposit
2. Your items ship from the US to Indonesia as normal
3. Upon delivery, the carrier will collect any additional import fees required
4. If less is due than you paid Amazon, you‘ll automatically be refunded the difference

As a seller, I recommend Indonesian buyers carefully review import fee estimates before completing an order. This avoids surprise charges.

Amazon‘s upfront deposit process makes paying duties simpler compared to other cross-border ecommerce purchases. Just be sure to account for these extra costs.

Transit Times for Amazon International Deliveries

Delivery speeds to Indonesia and Bali ultimately depend on:

• Shipping method selected
• Destination address
• Customs and immigration procedures

Here are estimates based on my experience as a seller:

• Jakarta – 5-10 business days via standard shipping
• Outside major cities – 7-14 business days is common
• Bali – 10-14 business days on average

Remote Indonesian islands can take even longer. Prime‘s fast 1-2 day delivery is not an option internationally.

During busy periods like holidays, shipments may be delayed. Allow a buffer of a few extra days for your order to clear customs and be delivered.

Pro Tip: As a seller, I recommend Indonesian buyers pay close attention to estimated delivery dates when ordering to plan ahead. Temporary delays around customs and import processes are not uncommon.

Returns and Refunds on Indonesian/Bali Amazon Orders

Items purchased on Amazon US can be returned for refund or replacement within 30 days of delivery.

To return an item:

1. Login to your Amazon account
2. Initiate the return under Orders > Return Items
3. Print the prepaid return label provided
4. Ship the item back to Amazon‘s returns center

As an international seller, I must caution that returns do take longer to process for Indonesian customers. Once received in the US, refunds are issued back to your original payment method.

Before ordering, review return policies closely for restricted items like electronics, which can only be exchanged for replacements. Returns ultimately must ship back to the US at the buyer‘s cost.

Contacting Amazon US Support from Indonesia/Bali

As an Indonesian Amazon seller myself, I understand the challenges of contacting Amazon support outside the US. Here are your best options:

• Email [email protected] for written help
• Use the website‘s chat widget during US business hours
• Call 206-922-0880 or 001-206-922-0880 outside the US (charges may apply)

Alternatively, try reaching out on the Amazon seller forums for guidance from other Indonesian users. Responses will be slower but it‘s a free option.

A few tips when contacting support:

• Be very clear and specific describing your issue
• Follow up persistently if you don‘t receive a response
• Keep your expectations reasonable – options are limited

Should Indonesian Sellers Consider Selling on Amazon?

For Indonesian businesses and merchants, selling on Amazon provides access to over 300 million active customers worldwide.

There are pros and cons to weigh when deciding whether to become an Amazon seller:

Pros

• Massive reach and distribution for your products globally
• Built-in audience of buyers already active on Amazon
• Fulfillment and customer service handled by Amazon

Cons

• High competition on Amazon‘s marketplace
• Fees for selling, Fulfillment by Amazon (FBA) and advertising
• Little brand control once you‘re on the Amazon platform

Evaluating whether selling on Amazon aligns with your ecommerce strategy requires extensive analysis beyond just Indonesia. Consider your business goals, product lines, and resources.

For many Indonesian sellers, utilizing Amazon as a sales channel makes sense to expand their ecommerce reach despite its challenges. But approach thoughtfully based on your specific situation.

Conclusion

Hopefully this guide has provided a helpful overview of how Indonesian and Bali buyers can successfully use Amazon US for international orders in 2023.

The key takeaways are:

• Amazon offers delivery to Indonesia and Bali‘s major cities for millions of eligible products
• Carefully review item availability, shipping costs and import fees before ordering
• Delivery takes 1-2 weeks on average – Prime benefits don‘t apply
• Communicating with Amazon support requires persistence as options are limited
• Despite drawbacks, Amazon provides Indonesian buyers access to a vast global selection

Let me know if you have any other questions! I‘m happy to help explain anything related to buying or selling on Amazon from Indonesia.